What happens if you change your mind
A clear, honest breakdown of what you're owed, and when, across every Jennavi service tier. No fine print designed to confuse you.
The Retainer Refund, At a Glance
Full detail on every tier below ↓
We want every client to feel confident before committing to work with Jennavi. This policy outlines exactly when refunds are available, and why, across our service tiers.
01 — RetainersMonthly Retainer Tiers · Starter, Growth, Authority, VIP, Executive
Change of Mind, Before Onboarding Begins
Full refund, minus non-refundable payment processing fees (typically 3-5%, charged by our payment processor and not recoverable by us), provided your voice capture session has not yet taken place and no content drafting has begun.
Delayed Response or Client Inactivity
If you do not respond to outreach or schedule your voice capture session within 14 days of payment, and later request a refund, only 50% of your payment will be refunded. This reflects the planning, strategy time, and availability already committed on your behalf during that period, even though drafting had not yet begun.
After Onboarding or Content Drafting Has Begun
Once your voice capture session has been completed, or content drafting has started, the month's payment becomes non-refundable, as strategy time and writing work have already been committed on your behalf. You may still cancel at any time to prevent future billing; see our Terms & Conditions for cancellation details.
02 — One-TimeTaster Tier · One-Time Profile Audit
Because this is a one-time deliverable typically completed quickly after purchase, refunds are only available if the audit has not yet been started. Once delivered, the Taster tier is non-refundable.
03 — Digital ProductCRICKETS Manifesto · Book, $9.99
As a digital product delivered instantly upon purchase, the CRICKETS Manifesto is non-refundable once the download link has been sent, except in cases of a technical error preventing access, in which case contact us and we will resolve it promptly.
How to Request a Refund
If you believe you qualify for a refund under the terms above, message us directly via WhatsApp or email jennifer@jennavi.co with your name, email used at checkout, and the tier purchased.
We respond to all refund requests within 48 hours. If approved, refunds are processed within 14 working days, to allow time for the original payment to fully settle to us before it can be returned.
Last updated: July 26, 2026
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